Shipping & Fulfillment Policy
Last Updated: September 13, 2026
Thank you for shopping with The Spotlight Games! Our merchandise is made especially for you through our third-party print-on-demand fulfillment partner. Because most products are produced after an order is placed, please review the following information regarding processing, shipping, and delivery.
Order Fulfillment
Most Spotlight Games merchandise is made to order. Once your order is placed and payment is successfully processed, it is sent to our fulfillment partner for production.
Most orders are fulfilled within 2–5 business days. Fulfillment times may vary depending on the product, order volume, product availability, fulfillment location, holidays, or other circumstances.
Please note that fulfillment time is separate from shipping time.
Estimated Delivery Time = Fulfillment Time + Shipping Time
During holidays, product launches, sales, or other periods of high order volume, fulfillment may take longer than usual.
Shipping & Delivery
Once your order has been fulfilled, it will be shipped to the address provided during checkout.
For orders shipped within the United States, standard shipping generally takes approximately 3–4 business days after fulfillment. International shipping may take approximately 5–20 business days after fulfillment, depending on the destination and shipping method available.
These timeframes are estimates and are not guaranteed delivery dates. Carrier delays, severe weather, customs processing, holidays, incorrect addresses, and other circumstances outside of our control may affect delivery.
Available shipping methods and applicable shipping costs will be displayed at checkout when available.
Tracking Your Order
When tracking information is available, you will receive a shipping confirmation containing your tracking details once your order has been fulfilled and shipped.
Please allow time for the shipping carrier to scan your package and update its tracking information. Tracking information may not update immediately after you receive your shipping confirmation.
Split Shipments
Depending on the products in your order and where they are fulfilled, your items may arrive in more than one package.
Different products may be manufactured or fulfilled at different facilities. If your order is split into multiple shipments, you may receive separate tracking information for each package.
Receiving only part of your order does not necessarily mean the remaining items are missing.
International Orders
International shipping availability varies by destination and may be limited by carrier availability, legal restrictions, or other circumstances.
International orders may also be subject to customs duties, import taxes, handling fees, or other charges imposed by the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not included in the product or shipping price paid to The Spotlight Games.
Customs processing may also cause delivery delays that are outside of our control.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your shipping information carefully before submitting your order. If you notice an error after placing an order, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered fulfillment or has shipped.
If an order is returned because the address provided was incorrect or incomplete, or because the package was unclaimed, additional shipping charges may apply to have the order sent again.
The Spotlight Games is not responsible for orders delivered to an incorrect address when the address entered by the customer at checkout was incorrect.
Lost Packages
If your tracking information indicates that your package may have been lost in transit or your estimated delivery window has passed, please contact us so we can investigate the issue with our fulfillment partner and shipping carrier.
We recommend allowing an additional 3 business days after the estimated delivery date before reporting a package as missing, as carrier delays may occasionally occur.
If an order is confirmed to have been lost in transit, we will work with our fulfillment partner to determine the appropriate resolution, which may include a replacement or refund when eligible.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us as soon as possible.
Please include:
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Your name and order number
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A description of the issue
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Clear photos showing the damaged, defective, misprinted, or incorrect product
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A photo of the packaging, if the package was damaged during delivery
Eligible claims may qualify for a replacement or refund after the issue has been reviewed.
Made-to-Order Products
Because Spotlight Games merchandise is generally produced specifically for each customer after an order is placed, we are unable to guarantee cancellations or order modifications once fulfillment has begun.
We also do not accept returns or exchanges solely because a customer changed their mind, selected the wrong size or color, or no longer wants the product, except where required by applicable law.
Please carefully review product descriptions, sizing information, colors, quantities, and shipping details before placing your order.
For additional information regarding returns, exchanges, damaged merchandise, and refunds, please review our separate Return & Refund Policy.
Delays Outside Our Control
The Spotlight Games is not responsible for shipping or delivery delays caused by circumstances outside of our reasonable control, including carrier delays, severe weather, natural disasters, customs processing, labor disruptions, transportation interruptions, or other unforeseen events.
We will, however, do our best to assist you if there is an issue with your shipment.
Questions About Your Order
If you have questions about the fulfillment, shipping, or delivery of your Spotlight Games merchandise, please contact us through the contact information provided on our website.
When contacting us about an existing order, please include your order number and the email address used to place the order so we can assist you as quickly as possible.
The Spotlight Games
www.thespotlightgames.com